Game Not Loading

Quick Fixes

Before diving into specifics, try these first:

1. Refresh the page — Press F5 or pull down to refresh on mobile
2. Check your internet — Make sure you're connected
3. Wait a moment — The game may be loading slowly on a weak connection
4. Try again later — Rarely, our servers may be temporarily busy

If those don't work, read on for more specific solutions.

Browser Support

The language game works best on modern browsers. Here's what's supported:

| Browser | Supported | |---------|-----------| | Chrome (desktop & mobile) | ✅ Yes | | Safari (desktop & mobile) | ✅ Yes | | Firefox | ✅ Yes | | Edge | ✅ Yes | | Samsung Internet | ✅ Yes | | Internet Explorer | ❌ No |

Update Your Browser

If you're on a supported browser but the game still won't load, check you're running the latest version:

• Chrome: Menu > Help > About Google Chrome
• Safari: Update via macOS System Settings or iOS Software Update
• Firefox: Menu > Help > About Firefox

Mobile Issues

Game Not Displaying Correctly

• Rotate your phone — Some challenges look better in portrait mode
• Zoom out — Pinch to zoom out if content is cut off
• Disable text scaling — Large text settings in your phone's accessibility can break layouts

App-Like Experience

For the best mobile experience, add TutorLingua to your home screen:

iPhone:

1. Open tutorlingua.co in Safari
2. Tap the Share button
3. Select "Add to Home Screen"

Android:

1. Open tutorlingua.co in Chrome
2. Tap the menu (three dots)
3. Select "Add to Home screen"

Slow Connection

The game requires an internet connection. On slow networks:

• Audio challenges may take longer to load
• Images might appear blurry at first, then sharpen
• Submissions may take a few seconds to register

If you're on a very slow connection (under 1 Mbps), some challenges may time out. Try switching to Wi-Fi if you're on mobile data.

Clearing Your Cache

A corrupted cache can cause loading issues:

Chrome

1. Click the three-dot menu > Settings
2. Privacy and security > Clear browsing data
3. Select "Cached images and files"
4. Click "Clear data"

Safari

1. Settings > Safari
2. Tap "Clear History and Website Data"

Firefox

1. Click the menu > Settings
2. Privacy & Security > Cookies and Site Data
3. Click "Clear Data"

After clearing, reload the game page.

JavaScript Must Be Enabled

The game requires JavaScript. If you've disabled it (or a browser extension has):

1. Open your browser settings
2. Search for "JavaScript"
3. Make sure it's set to "Allowed"

Reporting Bugs

If you've found a bug in the game:

1. Note what happened and what you expected
2. Take a screenshot if possible
3. Check which browser and device you're using
4. Email us at support@tutorlingua.co with the details

Include:

• Your browser and version
• Your device (e.g., iPhone 15, Samsung Galaxy S24, MacBook)
• What you were doing when the bug occurred
• Any error messages you saw

Next Steps

• Try AI practice while the game issue is resolved
• Check for video call issues if you're having other technical problems

Still need help? Contact us at support@tutorlingua.co